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O2 sends marketing emails to wrong address - how to change it?

GJD
Level 6: Acolyte
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Registered:

I've just discovered that O2 has been sending marketing-type emails to a Gmail address that I only set up to be able to use an Android phone. I don't use it as an email as I find Google very invasive, but as I was getting demands from Google via my phone to provide it with my phone number, I logged into Gmail using that email address. In there were emails from O2 including the one I never received about O2 Travel changing. I still get emails about bills and my account from O2 into my usual email address that is also my login to MyO2.

 

I never gave this useless Gmail email address to O2 and I don't want emails sent there. Does anyone know how to change this? For me it's unprecedented that a company of which I'm a customer send me emails to two different email addresses in relation to the same single-user mobile phone account I have with them.

 

Many thanks for any pointers.

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Beenherebefore
Level 32: Blockbuster         
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Registered:

@GJD wrote:

 

I never gave this useless Gmail email address to O2


This is what I find interesting........how would O2 find this address ?

"My life is a facsimile of a sham"
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Toby
Former Staff
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Let us know how you get on with this @GJD. Feel free to send me a private message if you struggle to get some advice.

Fancy writing a great device review or O2 forum guide? Send me a message!

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GJD
Level 6: Acolyte
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Registered:

I think I remember what happened -- when I downloaded the O2 Priority app, this Gmail address (which is linked to the Android OS on the phone) was already populated in the "email" field for O2 Priority offers. I must have kept it as that as would only read those emails on the phone and would not use Gmail for any other purpose. I didn't think it would update the email address for all O2 mass emails (i.e. everything bar billing- or order-related emails specific to my account). Otherwise useful non-spammy emails like O2 Travel changes and the 50% extra data offers had passed me by as I forgot to ever look at this Gmail ...

 

(I only use that Gmail address for Google Play Store and the fact that I was forced to create a Google login for the phone (Android)).

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Cleoriff
Level 94: Supreme
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That explains some of it then @GJD Personally I never wanted Gmail. I added it to access O2 only. I kept my other email address and things actually work brilliantly now. Hate to admit it....but I am glad I set up gmail wink

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable
Hey, Thanks,
Im not with O2! But because my GiffGaff line is so bad, im gonna go to O2 (my roommate have great line with O2. That's weird, because i was sure that O2 and GiffGaff are basically the same)
Anyways, Thanks!
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Cleoriff
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Giffgaff are a MVNO which run off the O2 network....but isn't O2.

Veritas Numquam Perit

Girl in a jacket
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