Solved: Re: O2 recycle - Page 3

Angelaq85 · ‎20-12-2019

So I sent my nearly perfect iPhone XR to o2 recycle, was offered £286 for it initially, they then said the lcd was damaged and revised the offer to £57 to which I declined. Received my phone back today and it is destroyed! Screen smashed and severe discolouration of the lcd. To say I’m furious is an understatement! Anyone else had this issue? I phoned o2 recycle and they have asked me to send the phone back and they will pay me the price originally quoted. I’m sceptical to say the very least as to whether they will honour this.

MI5 · ‎21-12-2019

Amazing what they'll do to make you "go away"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-12-2019

Even better @Angelaq85

Veritas Numquam Perit

jonsie · ‎21-12-2019

Great news @Angelaq85 and do let us know how you go on if you proceed with the complaint.

Unfortunately, the way this affiliated company is set up I don't think anything will change. Money talks and it is so easy to dupe unsuspecting customers with their fraudulent actions.

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TallTrees · ‎21-12-2019

Brilliant @Angelaq85
So pleased for you.
Take care TallTrees

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎23-12-2019

Thanks for flagging this one guys!

@Angelaq85 it sounds like you've got a good result with this and if you're still unhappy with how things went you can of course make a complaint. Let me know if you need any further help or if you have any questions.

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Angelaq85 · ‎31-12-2019

Hi all, just wanted to update you, I have received payment today of £336 which is more than I was originally quoted, thank you all for your comments and a happy new year!

MI5 · ‎31-12-2019

Happy new year to you too @Angelaq85

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-12-2019

Brilliant news @Angelaq85 , really pleased for you

Happy New Year

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎31-12-2019

Excellent news @Angelaq85 . Happy new year to you

Veritas Numquam Perit

Martin-O2 · ‎06-01-2020

That's brilliant news @Angelaq85! Thanks for coming back and letting us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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