on 08-11-2016 12:25
All too common I'm afraid and one reason I would never recycle through O2. Ask for the phone back (hope you took photos of the phone before hand),check the IMEI to make sure it's the phone you sent and take it to CEX or sell it on eBay.
09-11-2016 11:09 - edited 09-11-2016 11:10
Sorry to hear you're not happy. Have you contacted the recycle team again about this? If you disagree with the initial review, it can be investigated if you get in contact .