on 25-03-2019 13:48
I don't know whether to go to the police and report as theft or to go through other channels. Does anyone have any advice where to go from here?
on 25-03-2019 13:53
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 25-03-2019 15:14
Did you complain using Resolver in the complaints link? They are much quicker in getting complaints dealt with. I would be inclined to resubmit a complaint through them. 10 working days to respond is the norm but completely unacceptable to me.
on 26-03-2019 12:40
I didn't complain. I was told by Martin that it had gone to complaints but they haven't messaed me to let me know that. I haven't heard from them at all since they said I had one last chance to accept the 39 pounds to which I responded no. Where is the complaints resolve bit?
on 26-03-2019 15:23
You will get a better response and your complaint will be freaky with, hopefully satisfactorily.