Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: O2 recycle complaint

@davidjameselson 

This is typical of Anova. You need to ask for the phone back. State the IMEI and ask them to ensure they send your phone back immediately.

You can the sell it at CEX or Mazuma Mobile and get a far better price for it.

We have had so many complaints about this scam of a company, whose only 'job' is to rob people of the true value of their phones. rage

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: O2 recycle complaint

Threaten them with you seeking legal advice and pursuing the matter further and you'll likely find they will back down. They seem to only prey on the weak.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎27-02-2019

Re: O2 recycle complaint

I have seen posts where people have asked for it back and either not received their phones or received them back damaged so I'm a little sceptical about doing that. I think my next step is to seek legal advice and see where to go from there. I have told them I think this is fraud but I'm waiting on a response. Thanks for the replies.
Highlighted
Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: O2 recycle complaint

@davidjameselson 

There are also numerous posts where Anova have returned the phone as it was sent and then the customer have sold it on to the places I mentioned and got the true resale price back

 

Also if they are threatened, you could find they increase their offer. They have a legal responsibility to return your device.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 7
Registered: ‎27-02-2019

Re: O2 recycle complaint

Thank you I will let you know how I get on when they respond. Somebody should investigate them as its mass fraud. I don't know which governing body would deal with this though.
Highlighted
Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: O2 recycle complaint

I will mention our managers here @davidjameselson . Hopefully they may be able to help you get the phone back

@Martin-O2  @EmilieT ?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Community Manager
Posts: 6,865
Registered: ‎18-02-2016

Re: O2 recycle complaint

Thanks for the mention @Cleoriff . slight smile

 

@davidjameselson I'm sorry to hear that you've had a bad experience with O2 Recycle. I can get someone to look into this for you and find out what's going on with the return of your handset. I'll need some more info so I'll send you a message. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: O2 recycle complaint

Thanks @Martin-O2 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎05-09-2013

Re: O2 recycle complaint

[ Edited ]

@davidjameselson

I had exactly the same issue as you state here.  If my phone and yours has "screen burn" when it looked and worked like a new phone when I sent it, and many others have had similar experience with this company, then I'd say all Samsung Galaxy S8's must have screen burn by now in under 2 years of moderate use.  So why offer around 170 beforehand (+ another 100 in the deal) then offer 34 quid (!)  34 quid ? got to be kidding.  I'd hate to see what they offer someone who sends a tatty phone.

 

Either Samsung make terrible phones that can't last 2 years or this company's tests are too extreme, or the whole thing is dodgy in my opinion.

 

Definitely needs someone from O2 offocially to look into this and compensate customers.

 

This will be the last O2 phone I buy and last one I recycle with them.

 

 

 

 

 

Highlighted
Posts: 86,633
Topics: 729
Registered: ‎14-01-2013

Re: O2 recycle complaint

@Slice 

 

I would say dodgy in the extreme!!

We hear of peope who have the offer increased when they complain....why is that?

It's not just Samsung. Screen burn is the fault of choice for all mobiles sent to them.

 

Apparently they are better when recycled instore. Obviously you are with a customer service rep whilst they are checking your device. Sending it off means dealing with faceless employees who appear to be making money out of the whole recycling business.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker