O2 recorded calls

[jonesy88]

Hi has anyone ever asked for a recording of their telephone conversation with o2. They've given me a sim only package I didn't ask for.  Thank you 

[MI5 · Accepted solution]

You need to contact customer services to discuss your options http://www.o2.co.uk/contactus
If within 14 days, you can cancel for free.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[jonsie]

I believe that they will listen to it if requested,  certainly in the case of a complaint , though just whether they will supply a copy I'm not sure.

https://www.o2.co.uk/how-to-complain

[jonesy88]

Thank you and it's not within 14 days as only just realised when my data ran out 

[MI5]

O2 will listen to the recording if available to determine what was requested and agreed on the call, but I've never known them allow the customer a copy with a legal request for it.
You first point of contact should be with customer services and then escalated to complaints if CS don't resolve it for you.