O2 open

[Anonymous]

Hi can you please help me regarding my recently sign up new contract with O2 and as Im currently under NHS employment would eligible for NHS discount on my monhtly bill. I have registered as the per O2 shop sales rep adviced still not able to get the NHS open discount as it show im not eligible? please help

[adamtemp64]

we are all customers here but look at this guide another customer created https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...

[Anonymous]

I have applied for my discount with 02 open I have spoken to someone on the phone emailed and did the online chat and still never received the discount if I had known this I wouldn't have changed my contract I'm a single parent and have 3 phones with 02 and the saving did help and I won't be renewing any of the contracts without the discount 02 much be saving a fortune if no ones receiving the discount very disappointed

[Cleoriff]

@AnonymousThe code for the NHS is NHS01 so not sure why you aren't eligible?

@AnonymousYou have to apply within 30 days of taking out your contract.

Are you both on Refresh?

[Marjo]

Hi @Anonymous, how are you doing? Did the guide linked above by adamtemp64 give you the info you needed? Did you try the code mentioned by Cleoriff? Let us know how you're getting on!

[MI5]

Not sure if the exact failure mode here but I know many have reported that the system won't accept their email address.
Has this issue now been resolved by o2 @Marjo ?
If not, no guide will help!

[Marjo]

Hey @MI5, good question, we've asked for an update on that issue and will post any news when we get any!

Good morning @Anonymous, can you confirm if you were still having the O2 Open issue? If so, it would be very helpful to know some details of the problem, e.g. are you getting any error messages and at which stage of the process? Thanks!

[MercedesS]

Hello @Anonymous and @Anonymous,

did you find out what the problem was? Please let us know  

Remeber you can find all the information about How can I find out if my employer has signed up for O2 Open? by using this link. And remember you need to sign on https://www.o2.co.uk/open and claim your discount with your work email or payslip 

[Anonymous]

Someone from 02 phoned me and they fixed it don't know what the problem was 😉

[jonsie]

Wow O2 actually phoned you back 😯

Good to know that they sorted out the problem 😀