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O2 open discount

Kirsty1985
Level 1: Joiner
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Hi I work in a state school and an o2 advisor said I was entitled to the o2 open discount. I sent a text to the number they give stating "open teacher" and they ask my school name and then say it's not recognised. Can anyone help on what to do please? I only upgraded to the iPhone 11 because of the discount 

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Cleoriff
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Cleoriff
Level 94: Supreme
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