Solved: O2 online shop jbl earphones

Anonymous · ‎25-11-2016

Hi

I received the jbl headphones last month. I charged them and they appeared to work. However I have just been on holiday for two weeks and I charged the headphones before I went. When I tried to turn them on there was no charge. I fully charged them again and they came on. I then turned them off. When I went to use them again ther was no charge. They are faulty.

I returned them within the 28 days using your online return form. That was 2 weeks ago. I have heard nothing. Ive tried ringing and online help chat but can't get through. Please advise.

Order number was Your order number is: ms-306846634

MI5 · ‎25-11-2016

@Anonymous

This is a customer to customer forum so all we can advise is that you call CS to check the status of your return http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-11-2016

@Anonymous

This is a customer to customer forum so all we can advise is that you call CS to check the status of your return http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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