O2 just does not answer the phone or chat.

[Anonymous]

I have been trying to contact O2 at various times in the day over the course of the last 2 weeks with no avail. This was both on chat and the customer service number does anyone else have this problem?. The little chance O2 had of keeping me as a customer has gone out the window now due to this quite frankly useless customer service.

[Anonymous]

Hi

Their has been many such similar recent threads I'm afraid.

Perhaps @Toby / @Anonymous who are O2 Community Forum Site Management can continue to feed this back.

[Cleoriff]

Hi @Anonymous  Welcome to the forum.

We have had so many posts like yours over the last 3 days...it is difficult to know what to advise....

I would suggest you keep trying CS but at different times...maybe as early as you can in the morning?...

[Anonymous]

Is their anything we can help you with as fellow O2 Customers ?

[Anonymous]

I don't think so, I was just trying to enquire about upgrading my phone but I shall head down to the store on Friday to speak to someone in person 

[Anonymous]

Ok.

Perhaps look in your myo2 to upgrade or yes a HighStreet store will help.

[Anonymous]

Thanks, I will be going into the store just to voice my displeasure of the whole situation

[Bambino]

You're probably better off going in store if you can. If you want to upgrade there and then you'd be able to walk out with your new phone, rather than order online and wait. There have been lots of problems with deliveries of late as well, and it's only going to get worse in the run up to Christmas, so going in store is by far the better option.

[Anonymous]

Can't blame you.

O2 also have an online complaints dept -> http://www.o2.co.uk/how-to-complain

Take care.

[MI5]

I'm guessing Capita have made more redundancies...?
O2 will try and direct you to an offshore based live chat service which quite frankly is not fit for purpose. I really don't know whats happening just lately but whatever the plan is clearly isn't working.....