Solved: Re: O2 insure

JonMoulton · ‎03-08-2020

I dropped my phone and want to get a replacement via O2 insure but whenever I ring up O2 insure I get sent back to MyO2 to try and resolve my problem. Does anyone know a number that I can chat to someone about this with as apparently it’s not an urgent matter. There isn’t any help on the O2 website for making a claim on a damaged phone that I can find.

Many thanks,
Jono

MI5 · ‎03-08-2020

@JonMoulton

Help and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-08-2020

@JonMoulton

Help and claim form here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-08-2020

Hey @JonMoulton how did it go with your insurance claim?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

JonMoulton · ‎06-08-2020

Hello Martin,

I had no luck. It kept taking me to a page on MyO2 but I couldn’t find anything there to make a claim. It was giving me a number to ring but when I rung up, the automated response told me that only urgent inquiries were being looked at and those were for cancellations/upgrades. It would just be handy to be able to speak to someone to at least get a claim number and then I could go from there online.

MI5 · ‎06-08-2020

@JonMoulton

In the link I gave you above https://www.o2.co.uk/sites/default/files/2017-04/o2insurance_claimform.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JonMoulton · ‎06-08-2020

Thank you. I did see this but as I don’t have claim number I didn’t think that I would be able to submit this. I haven’t been able to inform O2 that my phone is broken. I’ll fill out the form with all the information I can give and see what they say.

Thank you.

MI5 · ‎06-08-2020

Your welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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