O2 insure are useless.

[gindygoo]

Ok so, I had my iPhone swapped out as the old one was faulty. So from experience on these boards I know that you've got to update O2 insure with the new IMEI number, otherwise the policy is invalid for the new device.

Firstly 202 said nah it's fine you'll have to get a letter from Apple to say they swapped the phone if u need to claim, then having disputed this and demanding to be put through to O2 insure they tell me they can't do that (swap the IMEI number) and cut me off...

Argh, I've called 202 back and cancelled my policy. But the clincher? I've got to give 30 days notice, so I'm currently paying for insurance on a device I no longer have and nobody wants to take ownership of the issue at O2.

Official complaint being written right now, but come on O2 this crap needs to stop. CS is so often a complete shambles, and it honestly makes me consider continuing to be your customer...

Apologies for the rant, but I'm really annoyed right now!!

[MI5]

Standard innit.
By now, I'm surprised by nothing and only use O2 to provide service to my sim card.
Anything else or sundry is best done elsewhere.

[jonsie]

Just cancel the insurance and add it as a personal item to your home insurance or check your bank account extras. Both cheaper than o2 insure.

[Bambino]

That ^^^^^^

[gindygoo]

It is yeah @MI5 and it's really sad as O2 used to be a really decent company.! 

Well they've just lost £150 per annum from me, and in fact I'm pretty much covered on valuables out of the home on my contents. Only thing, accidental damage is a £250 excess. I'd prefer specific coverage tbqh, and will look into it as soon as I've got a few minutes at home (atm out n about).

@Toby just thought I'd bring this to your attention as well, I'll update with the outcome of my complaint. 😡

[Cleoriff]

I am insured through my building society Nationwide which is pretty good. I also have travel insurance with them  In fact when I checked them all out O2 would have been bottom of my list  ...One policy with Nationwide covers my hisbands mobile as well. 

[jonsie]

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@Cleoriff wrote:

I am insured through my building society Nationwide which is pretty good. I also have travel insurance with them  In fact when I checked them all out O2 would have been bottom of my list  ...One policy with Nationwide covers my hisbands mobile as well. 

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Me too but a claim here may prove difficult . 

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

I am insured through my building society Nationwide which is pretty good. I also have travel insurance with them  In fact when I checked them all out O2 would have been bottom of my list  ...One policy with Nationwide covers my hisbands mobile as well. 

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Me too but a claim here may prove difficult . 

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Unless you indicate you are on holiday as opposed to living there?

[MI5]

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@Cleoriff wrote:

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@jonsie wrote:

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@Cleoriff wrote:

I am insured through my building society Nationwide which is pretty good. I also have travel insurance with them  In fact when I checked them all out O2 would have been bottom of my list  ...One policy with Nationwide covers my hisbands mobile as well. 

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Me too but a claim here may prove difficult . 

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Unless you indicate you are on holiday as opposed to living there?

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Sending out the replacement phone might blow that wide open..

[Cleoriff]

Doubt it...It could be sent to his son. ...who would then send it on...

Anyway slightly off topic regarding @gindygoo's issue.