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Level 1: Joiner
Posts: 1
Registered: ‎19-07-2013

O2 insurance awaiting email for postage stamp

I have made a claim this morning to send off my phone. Still no emails for the claim or for the postage stamp that I need to affix to the parcel.

 

This service is already proving to be shocking. As i dont have a phone I cannot call back!!!!! So I have to wait for someone to get home or go back into store, which is 40 minutes away!

 

Bad that 02 dont deal directly with this. 

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Level 67: Unsung hero
Posts: 15,034
Registered: ‎31-03-2010

Re: O2 insurance awaiting email for postage stamp

@emma4  Not sure why you would need a postage stamp, but if you have Skype on the device you used to post here you can call customer service for free on 0800 032 1402.

I DO NOT WORK FOR O2



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Posts: 100,459
Topics: 546
Solutions: 12,766
Registered: ‎04-04-2012

Re: O2 insurance awaiting email for postage stamp

@emma4 

Check your spam for emails. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)