on 24-06-2019 14:23
I have made a claim this morning to send off my phone. Still no emails for the claim or for the postage stamp that I need to affix to the parcel.
This service is already proving to be shocking. As i dont have a phone I cannot call back!!!!! So I have to wait for someone to get home or go back into store, which is 40 minutes away!
Bad that 02 dont deal directly with this.
on 24-06-2019 15:09
@emma4 Not sure why you would need a postage stamp, but if you have Skype on the device you used to post here you can call customer service for free on 0800 032 1402.
on 24-06-2019 16:33
Check your spam for emails.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)