I need some advice on what to do regarding an issue I’ve had with o2 for nearly a year now.
I took out an airtime plan along with a tablet that was a part of a deal in 27th may 2023, both of which I cancelled literally two days later. I thought this was the end but apparently not.
I thought everything was cancelled and had not checked my credit score. It turns out o2 didn’t cancel it properly and was charging me the £4 a month for the tablet, with both accounts (both tablet and airtime for my phone) on my clearscore account. As soon as I noticed this, I tried sorting this with o2 and it took months worth of multiple phone calls for someone to know what they were doing and then cancel the thing altogether, which was finally sorted in October 2023.
the problem I’m having now is that it has affected my credit score so badly, firstly my score dropped by an insane amount because of them opening the account and reporting this to Experian (when they shouldn’t have done as I had returned and cancelled the items within the 14 day period) and secondly my score dropped AGAIN when I finally got rid of the account, one of which is still on my credit file although it says the balance is £0. I don’t want this removed and my score to drop even more.
I have been trying to get a hold of someone at o2 to sort this out for me and rectify this with the credit agency but it’s IMPOSSIBLE to get through to anyone. I have been referred to customer services, to then payment management and then to the credit team and no one has managed to do anything.
It has completely ruined my life and o2 are not taking any responsibility for it.
