O2 did not change tariff

[Kirstyuk]

Changed from £10 bundle to £15 received confirmation text but when topped up they have added the £10 tariff not £15 all numbers tried are incorrect can’t open contact us for phone number or online chat can anyone help as I really need the £15 tariff and worried data being used before speak to them for the change 

[madasaf1sh · Accepted solution]

@Kirstyuk 

The number to call is 4445 from your o2 phone or 0344 809 0202 from any other phone

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this