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Anonymous · ‎03-10-2017

I can’t get hold of anyone in the online chat. Is the service down?

MI5 · ‎03-10-2017

Try a different browser or clear cache and cookies from your current browser.
Chat should be working at this time of the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-10-2017

Try a different browser or clear cache and cookies from your current browser.
Chat should be working at this time of the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-10-2017

Working for me on PC and mobile....

Veritas Numquam Perit

jonsie · ‎03-10-2017

The cache and cookies clearing seems to be the most common issue when trying to connect to live chat. Maybe someone needs to do a tutorial on how to do this on each browser.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-10-2017

Here's a useful resource if you fancy doing it jonsie?
https://www.lifewire.com/how-to-clear-cache-2617980

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-10-2017

Talked myself into that

Ok tomorrow's project....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-10-2017

Nice one

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-10-2017

Hey @Anonymous did you get through to a chat advisor in the end?

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