O2 bolt on extra

[JasonD1]

I've been trying to activate my Disney plus add on , and when I try to set it up via the link in the email it's letting me add my email address and password then stating .
"There was a problem activating your subscription" tried it many times with zero luck

[Bambino]

@JasonD1 See if anything in this link helps: Guide: Adding and removing O2 Extras - O2 Community

If not, call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Sometimes it's necessary to use the Upgrade, Lost/Stolen, or Fraud option to get through.
Best time to call is 8 am.

[Cleoriff]

@JasonD1 @Bambino 

Apparently there's a known issue  with people trying to activate Disney. The managers @TheresaV @LukasB @Martin-O2 are looking into it. This is happening to quite a few people recently. Although I activated mine on Monday with no issue at all.

[TheresaV]

Thanks for the tag @Cleoriff 

Sorry you are having this issue @JasonD1, we have passed this on internally for investigation and will let you know once we have an update!

[TheresaV]

This issue should now be resolved @JasonD1

Can you try again and let us know if it works for you?

[JasonD1]

I've just tried and again no luck I thought it went through when I originally got my new phone buy looking back I was charged last month as a setup and today was charged again 😔

[TheresaV]

Oh no so sorry to hear that @JasonD1! I will send you a private message to get more details in order to escalate this internally, so hopefully we will have this solved soon!