Solved: Re: O2 abroad

BGT1 · ‎05-01-2019

My phone is showing 4G with a local service provider in Canada. However the speed is equivalent to the old ‘dial up’ broadband. Friends are with Vodaphone and using the same local service provider and have expected 4G speed - why is my phone performance so poor?

MI5 · ‎05-01-2019

@BGT1 you may not be connected to O2's preferred network so a manual network search may get you better results, however, it is well known that O2 throttle data speeds abroad outside of the EU so that might be the best you can get from them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-01-2019

@BGT1 you may not be connected to O2's preferred network so a manual network search may get you better results, however, it is well known that O2 throttle data speeds abroad outside of the EU so that might be the best you can get from them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-01-2019

@BGT1

Try using 3G instead. You may find that works far better for you....

Best of luck and welcome to the forum

Veritas Numquam Perit

BGT1 · ‎05-01-2019

Thanks everyone. I have tried Manual selection of other service providers and turning off 4G but neither improve performance. I’m guessing the throttling of data speeds may be the reason, especially given our friends on Vodaphone aren’t having any problems

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