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O2 Wifi - android app - wont send sms message

Anonymous
Not applicable

on ‎31-03-2014 20:57

on ‎31-03-2014 20:57

Upgraded from an s3 to a note 3., when i have gone to use the o2 wifi app, it will not send the sms message. Managed to do it via the mobile web but can't get the app to work. It appears from play store reviews that i am not the only one with  this issue.

 

Please help/fix this o2!

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Anonymous
Not applicable

on ‎31-03-2014 21:00

on ‎31-03-2014 21:00

@Anonymous wrote:

Upgraded from an s3 to a note 3., when i have gone to use the o2 wifi app, it will not send the sms message. Managed to do it via the mobile web but can't get the app to work. It appears from play store reviews that i am not the only one with  this issue.

 

Please help/fix this o2!

@Toby can you assist @Anonymous 

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MI5
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on ‎31-03-2014 21:04

on ‎31-03-2014 21:04

I don't ever remember it working. I just log in from a hotspot. It works fine that way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎31-03-2014 22:30

on ‎31-03-2014 22:30

Forgive me but I am confused.

The o2 wifi app is to access the internet?
Is the OP referring to TuGo? I didn't think you could send sms from the o2 wifi app or have I missed something?
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MI5
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on ‎31-03-2014 22:32

on ‎31-03-2014 22:32

When you try and register through the app it is supposed to send you a code via SMS, but it doesn't...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎31-03-2014 22:32

on ‎31-03-2014 22:32

When you register on the wifi app you should receive a text message. From what I understand the OP isn't receiving the text message. Never needed it myself to be honest.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎31-03-2014 22:35

on ‎31-03-2014 22:35

Argh ok with it now.
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