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Level 3: Thinker
Posts: 80
Registered: ‎25-07-2012
Accepted Solution

O2 WiFi - where to report a network fault?

Do I report this as a mobile fault?

 

In Grantham today NG31 7ES (daughetr dragged me into McDonalds for coffee whilst christmas shopping) - I log in to the hotspot and get the acknowledgement web page up. Unable to connect to any other web pages though (fine on 3G).

 

Yesterday I used the network at a Subway in Nottingham so I'm confident my phone settings are correct.

 

Ta,


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Re: O2 WiFi - where to report a network fault?

just ring customer services and report it as an o2 wifi error and quote the address of the mcdonalds

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Re: O2 WiFi - where to report a network fault?

Better to report it to McDonalds as O2 don't have any control over it once it's installed....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 70: Enigma
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Registered: ‎31-03-2010

Re: O2 WiFi - where to report a network fault?

Could have just been a fault in Micky D's.

I DO NOT WORK FOR O2



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Re: O2 WiFi - where to report a network fault?

@mi5 I thought it was a fully managed service by o2

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Registered: ‎04-04-2012

Re: O2 WiFi - where to report a network fault?

I called to report an issue in every Costa I've tried and they told me it was Costa's issue......?
I can connect everywhere else OK.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎13-08-2008

Re: O2 WiFi - where to report a network fault?

@mi5 strange the venue faq https://www.o2wifi.co.uk/venue/faqs says "and we'll always be around if you need anything fixing. So you don't have to worry about connection problems. Just simple, free wifi for your customers."

 

Unless the venue have to ring o2 wifi support to resole the issue                       

iPhone 11 Pro 256gb on unlimited data
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Registered: ‎04-04-2012

Re: O2 WiFi - where to report a network fault?

Maybe the adviser I got couldn't be bothered......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 80
Registered: ‎25-07-2012

Re: O2 WiFi - where to report a network fault?

Thanks guys, lots of info there.

@ademtemp64 - I looked on o2wifi.co.uk - Forgot about that, was getting nowhere looking on main O2 site Smiley Sad Digging into the T&Cs (27) there's an email address info@o2wifi.co.uk. I'll try sending a fault report there and see if I get a response.

@MI5 - I also reported it via the contact form on McDonalds UK. I'll see if I get a response from them (I did remember to compliment the coffee!).

At the end of the day it seems to be a free service with a fair usage quota of 10G per month. WiFi used to be specified alongside the data on my mobile tarrif but there is no mention of it now. Presumably the paying customers as far as O2 are concerned are the venues and they may have some kind of service level agreement with O2. 


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Registered: ‎13-08-2012

Re: O2 WiFi - where to report a network fault?

Thanks for updating us on what you did to report it bluescreener, this'll be really useful to anyone wondering how to do the same.
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