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Level 3: Thinker
Posts: 80
Registered: ‎25-07-2012

Re: O2 WiFi - where to report a network fault?

Response from O2 WiFi -

 

Dear Nick,

I'm sorry for the trouble.    

We?re sorry that you're experiencing issues with the O2 Wifi service. In
order to respond to your query as quickly as possible, please call our
dedicated O2 Wifi customer support line on 0844 463 2626. One of our
trained advisers will be on hand to investigate your issue.

I hope this gets sorted soon.

Kind regards

The O2 Wifi Team

 

So that means a call to the above number which I haven't followed up yet but noted for future reference.

 

As yet, no response from McDonalds (the venue) though.

 


Simplicity.
Farewell International Favorites 10,
Hello Localphone.com
Posts: 116,762
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: O2 WiFi - where to report a network fault?

[ Edited ]

Good tip, however, 0844 calls are chargeable at 20/25p per min on an O2 mobile Smiley Sad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 3: Thinker
Posts: 80
Registered: ‎25-07-2012

Re: O2 WiFi - where to report a network fault?

Reply from McDonalds.

 



Dear Mr xxxx.

I am sorry to hear that you had problems accessing the Wi-Fi at our restaurant on Wednesday.

Thank you for bringing this to our attention and I am sorry for any inconvenience this may have caused you.

I have investigated this and I cannot  find any fault with the router and the Wi-Fi is fully working at present.

If you experience any problems in the future, please alert the manager to this and they will endeavour to try and get this up running as soon as possible.

If you have any further queries I can be contacted directly on 01476 565249 or by email on (email snipped).

Yours Sincerely
Colin (name snipped)
Assistant Manager

 

To conclude, case closed, no fault found - but at least now I'm able to share a couple of contact points should anybody else have the same problem.

 


Simplicity.
Farewell International Favorites 10,
Hello Localphone.com
Posts: 116,762
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: O2 WiFi - where to report a network fault?

Well done - Good info, thanks.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 WiFi - where to report a network fault?

O2 wifi has stopped working completely for me since getting a Nexus 5 phone. Fortunately my local Costa has dumped O2 and got The Cloud, which does work!

If I get really bored, I might give customer services a call one day, but having already deleted devices and closed/reopened my O2 WiFi account several times, I don't hold much hope...