O2 - WiFi Extra not working on TfL

[edent]

I have an Android phone bought from O2 UK. I have an O2 UK SIM card on contract. I don't think the SIM is correctly provisioned.

On the London Underground, I see the network "Wifi Extra" which is "Available via O2".

When I try to connect to Wifi Extra, I get a pop-up asking to "Connect via O2".

When I hit "Connect", I get the error "Check password and try again" and it never connects.

I can connect to the Virgin Media Wifi. I can connect to O2 Wifi in public. I have no difficulty connecting to other networks like EduRoam. I have restarted my phone. I have tried disabling and enabling WiFi.

If I edit the network, it says the EAP method is "SIM" and the selected SIM is "O2".

How can I get the correct password provisioned on my SIM?

[pgn]

 You'd have needed to be in an area with O2 WiFi, and if you have registered with it in the past, you may need to find the deregister check box squirrelled away on the login screen ("Forget me", I think it says) to get the sign-in screen to reappear and save your credentials.

Guide: How to Connect to WiFi Extra or https://www.o2.co.uk/connectivity/wifi-london-underground or https://www.o2.co.uk/help/digital-services/o2-wifi-automatic-connection any use as help, @edent?

[edent]

Hi pgn. This is not helpful. Please re-read the question. This isn't a problem with O2 Wifi. This is a problem with the separate network found on TfL stations.

The links you have posted do not address my question.

[pgn]

Sorry this was not of any use - I can tag in @O2Emma, one of the O2 advisors who may be able to check out your SIM config wrt TfL WiFi, @edent - Emma comes on duty around 15:00 today, wait for her to follow up in this thread. Good luck!

[gmarkj]

Did you follow these instructions @edent  (taken from the Guide: How to Connect to WiFi Extra )?

1. Open WiFi settings

2. Click Add network

3. Set network name/SSID: Wifi Extra

4. Set security: WPA/WPA2/WPA3-ENTERPRISE

5. Choose EAP method: Sim

6. Click Save

[O2Emma]

Hi @pgn  I will pick this up thanks.

Hi @edent The WIFI extra is not something you can connect manually or sign up for we use the WIFI extra as a extra support on stations when then network is getting busy you would be automatically connect to it and it is random which O2 customers gets put on it . I have added a link below for further information regarding O2 WIFI extra

https://www.o2wifi.co.uk/o2-wifi/o2-wifi-extra/

Thanks o2Emma

[edent]

Thanks Emma. I'm a bit confused. I was at an underground station. There was no O2 3G or 4G signal there. So WiFi extra was the strongest signal. That website says I should have connected to it automatically. But my phone didn't.

So, who is right - you or the website?

[Alex0206]

Did you ever find a solution, I'm having the exact same issue.

[edent]

Yes. I switched to EE. They have a WiFi network which accepts a SIM password.

[Alex0206]

For anyone having the same issue I reset my network settings and it started working straight away