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O2 Text Message

SimonPoole
Level 1: Joiner
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This morning I had a text message from O2 about running site maintenance but the text has a phone number on it and ask to fill in details like my address and card details, is this from O2 or is this a scam? 

 

It says

 

From o2:We are runing site maintenance! confirm your details to avoid disconnection using our secured link: o2-up.gradeserver.co.uk/customer

 

Thanks

o2...

Message 1 of 9
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gmarkj
Level 66: Unequalled
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I would suggest it is dodgy.
Can you please confirm @EmilieT @Martin-O2 @Marjo?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 9
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Anonymous
Not applicable
It would seem like this is a scam.

Forward the text message, including phone number or company name, to 7726. Then delete the message and won't cost you anything to send.
Message 3 of 9
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Martin-O2
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Thanks for the mention on this one @gmarkj!

 

@SimonPoole This doesn't sound legitimate to me so I would advice not responding to it. I'll also flag it to the fraud team so they can investigate. 

 

Thanks for letting us know and I'll drop you a message if I need any additional details. 

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SimonPoole
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At first I thought it was legit but when it askfor my card details... it when the alarm bells saying that can't be right, lucky I didn't fill it out but I have forward the text message to 7726

 

Mind you the only new thing I learnt is how to forward a text message lol 

Message 5 of 9
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Cleoriff
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If this is a scam they have jumped on it pretty quickly.

I have had 3 texts recently stating O2 are doing maintenance in my area (post code given)

However, that was it, nothing else asked for. The only link to click on was the network status. It was from O2-UK.

Veritas Numquam Perit

Girl in a jacket
Message 6 of 9
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jonsie
Level 94: Supreme
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Gee they are bloodi quick these guys and I agree it's a total scam as the maintenance has now finished anyway.

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TallTrees
Level 49: Rootin' Tootin' 
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Wow that's scary 😡😡😡😡😡😡


HAPPINESS IS BEE SHAPED

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pgn
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Message 9 of 9
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