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Level 1: Joiner
Posts: 2
Registered: ‎15-08-2019

O2 Shop Contact Number

Does anyone know how to contact O2 Shop for queries about an order made online?

 

I'm not an O2 phone customer, but all numbers and live chat options specfically relate to phone users. I tried to use live chat by selecting a different option, and they continuously asked what my contract number was!

 

 

Posts: 73,263
Topics: 688
Registered: ‎14-01-2013

Re: O2 Shop Contact Number

[ Edited ]

@Ynohtna 

If you ring the shop they would have NO idea about online orders.

The only people to help are O2 CS. Call them Guide: How to find help & contact O2 Normally though they would only talk to the person who made the online order.

*The Game Is On*


Posts: 88,526
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: O2 Shop Contact Number

@Ynohtna 

You can find all store details here https://www.o2.co.uk/storelocator

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,263
Topics: 688
Registered: ‎14-01-2013

Re: O2 Shop Contact Number


@MI5 wrote:

@Ynohtna 

You can find all store details here https://www.o2.co.uk/storelocator


But they still won't be able to give out information on online orders?

*The Game Is On*


Posts: 88,526
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: O2 Shop Contact Number

They will if the order has arrived at the store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,263
Topics: 688
Registered: ‎14-01-2013

Re: O2 Shop Contact Number


@MI5 wrote:
They will if the order has arrived at the store.

I could respond by saying the op stated 'they were not an O2 customer'....but I wont rofl

*The Game Is On*


Posts: 88,526
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: O2 Shop Contact Number

Probably because they are waiting for their order to arrive Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,263
Topics: 688
Registered: ‎14-01-2013

Re: O2 Shop Contact Number

tongue

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎15-08-2019

Re: O2 Shop Contact Number

Thanks for the replies everyone.

 

The order hasn't arrived at store yet (well, it was meant to be a click and collect order, and I specifically selected a store which the website showed as having stock, but I've since had an email saying they don't).

 

I tried using Live Chat, but there wasn't an option to discuss items purchased from the O2 Shop section of the website.

 

I did assume that the store probably would know nothing about my order. I tried using the website to find a number to call specifically relating to orders made online, but I couldn't find one.

 

The CS number is very geared up to phone customers, though after a third try, I did get through to someone who was very keen to help, though she was unable to do anything as the system didn't provide her with much info. I gave the store a call on her recommendation, but they can't see the order on their system (as expected).

 

I'll probably need to give CS another ring to try and get the order cancelled since the system seems to have me stuck in limbo.

 

 

 

 

Posts: 73,263
Topics: 688
Registered: ‎14-01-2013

Re: O2 Shop Contact Number

@Ynohtna 

Thanks for the explanation. It may well be the phone you ordered is out of stock which is the most common reason for them not turning up when expected. The problem is, O2 do not have a live stock ordering system sadly....

*The Game Is On*