O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[MI5]

Yup!

[Cleoriff]

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@Emmalcox wrote:

Exactly the same happened recently with me, said £67 for my phone (which is a lot of money for me) got an emat saying new offer £13.17 wow. They said its got cracked screen etc. Nothing wrong with screen vwhen 1st was sent 

Disgusting scammers 

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That's absolutely par for the course...

[jonsie]

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@Cleoriff wrote:

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@Emmalcox wrote:

Exactly the same happened recently with me, said £67 for my phone (which is a lot of money for me) got an emat saying new offer £13.17 wow. They said its got cracked screen etc. Nothing wrong with screen vwhen 1st was sent 

Disgusting scammers 

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That's absolutely par for the course...

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Unfortunately yes, happens far too often.

[gindygoo]

Another unhappy customer from O2 recycle. @Toby are all these instances being fed back to O2 management, and are they aware that their recycle service are basically attempting to scam folk on a regular basis 😟

[Toby]

Hi @gindygoo,

We report back on all mentions here. I can assure you though that our recycle team would never intentionally mislead any customers. If anyone is unhappy with the quote or the returned device's state, please get back in contact with us and we'll do all we can to rectify that

[gindygoo]

I'd like to think not @Toby it does seem like a regular occurrence on here though? They can't all be delusional ppl thinking they've a grade A/B device, that's actually a D? (I do however concede some of them could be)

[viridis]

Cracked screens generally don't self heal.

[jonsie]

Cracked screen seems to be the standard set by O2 Recycle....

[MI5]

and water damage.

[jonsie]

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@MI5 wrote:
and water damage.

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Nah....that's Anovo