O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[jonsie]

Many customers have had the exact same problem with them I'm sorry to say.

[Anonymous]

I'm really not surprised, it's a complete rip off. They won't even let me leave a review unless I accept their awful offer!

[MI5]

Another in the long line of complaints I'm afraid.
To anyone else contemplating this, CEX will value it face to face and pay out immediately.

[jonsie]

They bank on gullible people accepting the revised derisory offer and no doubt some do.

[MI5]

Robbery!

[viridis]

No warning needed @Anonymous
Luckily Ive been a member here long enough to know I'll never use these criminals (obtaining goods by deception) and your story is one in a looooooooooooong line of exactly the same story.
Demand item back and tell them it had better be returned in the same condition your photographs show.
Magically, you'll receive a revised offer, decline it and go cex as previously said

[Anonymous]

@viridisI already did, and they sent it back slowly and they threw away the official box, documentation etc so now I just have the handset and probably can't sell it 😞

I know I shouldnt have sent the original box and documents etc, but I didnt expect them to try and rip me off so I never thought Id be accepting the phone back.

[Cleoriff]

Nothing more than big con artists. They tempt you in with what appears to be a reasonable offer then come back with something derisory. I fully expect your phone would be sold on in the 'Like New' section as immaculate. Time something was done about these fraudsters.

[jonsie]

But O2 will magically accept their tender for the recycle agents....