O2 Open

[B_M92]

I upgraded to iPhone 12 yesterday and have set-up the phone today and I can see on My O2 that the tariff has started, but I’m unable to apply my O2 Open discount (spoke to an O2 employee who said I am eligible for the discount and gave me a code). When I try it says it can’t be applied to my phone number as my contract started over 28 days ago, but that was my old contract. Does it just take a while to update or is there another reason why it isn’t working? Thanks

[madasaf1sh · Accepted solution]

@B_M92 

It can take upto 48 hours for to to appear in the o2open portal, and you should be able to setup the discount. 

Full details are here 

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...