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Level 1: Joiner
Posts: 9
Registered: ‎01-12-2014
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O2 Open discount on Huawei P20 Pro

Just got my P20 Pro and was trying to add my O2 Open Doscount but keep getting a message saying : device associated with this number isn’t currently eligible for an O2 Open discount

Anyone have any ideas why this would be?

Anonymous
Posts: 0

Re: O2 Open discount on Huawei P20 Pro

Hi @sratansi it maybe not eligible for the scheme yet 

Level 1: Joiner
Posts: 9
Registered: ‎01-12-2014

Re: O2 Open discount on Huawei P20 Pro

ahh ok fair enough, not done this before hence asking. Does it take a while to be eliigble?

Posts: 71,464
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Registered: ‎14-01-2013

Re: O2 Open discount on Huawei P20 Pro

@sratansias it's a flagship phone you may have to wait a while before you are eligible for the discount.

More info here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

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Posts: 71,464
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Registered: ‎14-01-2013

Re: O2 Open discount on Huawei P20 Pro


@sratansiwrote:

ahh ok fair enough, not done this before hence asking. Does it take a while to be eliigble?


You just need to keep checking via the terms and conditions in the link I posted above @sratansi

*The Game Is On*


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Registered: ‎04-04-2012

Re: O2 Open discount on Huawei P20 Pro

Maybe @Martin-O2 or @Marjo could confirm if it is eligible for open discount?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎04-01-2009

Re: O2 Open discount on Huawei P20 Pro

If the handset isn't yet eligible, by the time it is you won't be able to get the discount. It has to be applied in the first month and o2 is inflexible on this. 

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Level 1: Joiner
Posts: 9
Registered: ‎01-12-2014

Re: O2 Open discount on Huawei P20 Pro

that is a shame as there no indication anywhere as to which handsets are eligible

Posts: 87,557
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Registered: ‎04-04-2012

Re: O2 Open discount on Huawei P20 Pro

It usually just list ones that aren't eligible, so none mentioned should mean none excluded.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: O2 Open discount on Huawei P20 Pro

@sratansiYou may want to contact customer services tomorrow and ask why you aren't 'allowed' to add the O2 discount to your device https://www.o2.co.uk/contactus

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