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O2 More Texts won’t stop even though i’m opted out

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Anonymous
Not applicable

on ‎19-01-2018 14:14

on ‎19-01-2018 14:14

I keep receiving o2 more texts and offers even after repeatedly sending “stop” to 20502 as instructed.
I’ve also checked my preferences in My O2 and it says i’m opted out of My O2 promotions.
None of the texts are ever relevant to me and are very irritating, how can I get them
to stop?
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MI5
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on ‎19-01-2018 14:28

on ‎19-01-2018 14:28

It takes upto a month for them to stop but you can also register your number with TPS Online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎19-01-2018 14:28

on ‎19-01-2018 14:28

It takes upto a month for them to stop but you can also register your number with TPS Online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎19-01-2018 15:29

on ‎19-01-2018 15:29

@Anonymous You can also block the numbers texting you. Most phones have a call/text blocker, but if you don't, there are apps that will do it.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎19-01-2018 15:31

on ‎19-01-2018 15:31

I’ve been trying to get them to stop for over a year with no luck, and my number has been registered with TPS since 2012.
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Bambino
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on ‎19-01-2018 15:36

on ‎19-01-2018 15:36

It's easy enough to block the numbers yourself on your phone. Just long press the number in your call log and the option to block should be there.

I DO NOT WORK FOR O2



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MI5
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on ‎19-01-2018 15:37

on ‎19-01-2018 15:37

I'd suggest an official complaint to get them to notice https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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