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Level 1: Joiner
Posts: 2
Registered: ‎29-07-2019

O2 Live chat taking VERY long.

[ Edited ]

I've just waited for some time, with the question...


"Hi, I've just bought a new phone - a Samsung Galaxy S9+ but it only takes a nanoSIM card (as well as a microSD card). I would like to keep my mobile phone number, but I will need the supply of a new nanoSIM card for the phone with the same mobile number please as my old phone has a standard SIM - I've been waiting for you to answer to "live chat" since 1009 am today, some 127+ minutes"


...but had to "end" the "chat", as no-one from O2 "live chat" was available, with recurring messages every minute (three different messages rotated around), and that lack of availability was sustained for more that 127 minutes (2 HOURS and 7 minutes) at which point I gave up!


More power to your "live chat" service, O2!!! ha ha - what a joke! 

Posts: 99,428
Topics: 765
Registered: ‎14-01-2013

Re: O2 Live chat taking VERY long.

Hi @MichaelULS 

It may be quicker for you to go instore, get the sim changed and they will transfer everything over for you?

Best of luck and welcome to the forum Welcome

*The Game Is On*

Posts: 115,916
Topics: 571
Solutions: 15,940
Registered: ‎04-04-2012

Re: O2 Live chat taking VERY long.


All ways to get help here Guide: How to find help & contact O2 

Any store will replace your SIM card free of charge or call customer service.

8.00am is the best time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎29-07-2019

Re: O2 Live chat taking VERY long.

very helpful, thanks 

Posts: 84,107
Topics: 580
Solutions: 4,256
Registered: ‎04-01-2009

Re: O2 Live chat taking VERY long.

Simply put.... forget the useless live chat unless you need to know the time and even then you need to convert it to UK GMT!