on 29-07-2019 12:24 - last edited on 30-07-2019 10:04 by Martin-O2
I've just waited for some time, with the question...
"Hi, I've just bought a new phone - a Samsung Galaxy S9+ but it only takes a nanoSIM card (as well as a microSD card). I would like to keep my mobile phone number, but I will need the supply of a new nanoSIM card for the phone with the same mobile number please as my old phone has a standard SIM - I've been waiting for you to answer to "live chat" since 1009 am today, some 127+ minutes"
...but had to "end" the "chat", as no-one from O2 "live chat" was available, with recurring messages every minute (three different messages rotated around), and that lack of availability was sustained for more that 127 minutes (2 HOURS and 7 minutes) at which point I gave up!
More power to your "live chat" service, O2!!! ha ha - what a joke!
on 29-07-2019 12:53
All ways to get help here Guide: How to find help & contact O2
Any store will replace your SIM card free of charge or call customer service.
8.00am is the best time to call.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 30-07-2019 18:07
Simply put.... forget the useless live chat unless you need to know the time and even then you need to convert it to UK GMT!