O2 Live chat ALWAYS offline?

[Anonymous]

Hi,

Is anybody else experiencing that live chat is always offline?
I have been trying to get on live chat since Friday! .. I actually ended up calling them on Monday, but I keep checking the online chat option, just because it frustrated me, and notice every time I look it's still offline?
Why would this be? It states live chat is between 7am - 11pm?

Thanks.

[MI5]

No, It's available for me.....
Are you in UK?

[Anonymous]

Oh? Yes, I'm in the UK.
Any ideas why this may be the case?

[MI5]

Not sure tbh... Try the direct link ?
https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=preChatSurveyContent&site=63960...

[Cleoriff]

Its working for me...In fact I keep getting a pop up box asking if I want to chat now

[Anonymous]

Hmmm that's very strange?

Thank you for the link MI5, however when I click it, it says this..
Chat key cookie does not match visitor chat key

Is there a way of me deleting the cache perhaps?

[MI5]

Yes, you can try clearing the cookies. If you are using chrome click on the lock symbol then "show Cookies" and clear the one for "liveperson"

[Anonymous]

Thank you for your help MI5. I'm actually on my ipad though, using safari. Any ideas with this?

[MI5]

Ah, no not with Safari, I don't know, sorry, but I quickly Googled and found this http://www.imore.com/how-clear-history-and-cookies-ios-7-safari

[Anonymous]

Thank you for googling for me.
I just tried both, it cleared my history and cookies, but chat is still showing as offline!

How bliming frustrating?!