O2 Ask mini review

[Anonymous]

O2 Ask

O2 Ask is a new service designed to replace the now defunct TU app which allowed customers with little or no signal to be able to call or text over their WiFi connection with their allowances. You can download it via your phones App Store. 

Overall Look

It looks very smart & looks the same as all the O2 apps. I like the new style of menus in this app compared to the myo2 one. Much clearer & easier to view especially data allowance. Although when you click on something it can take a while to load as it’s very slow. The menus look nice & simple. 

SMS function 

I primarily tested this app to see if the sms would work over WiFi considering I already have an excellent o2 signal in my area but some areas I frequent may occasionally need WiFi Calling so this was a welcome add. The function does take a little bit of working out but make sure your contacts that you want to text have the same app downloaded on their phone otherwise you can send but you won’t receive their replies. 

My Thoughts

Its a nice app but I think I’ll stick to good old myo2 for my account & WhatsApp for sending messages over WiFi

[Cleoriff]

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@jonsie wrote:

See here

https://community.o2.co.uk/t5/Discussions-and-Feedback/O2-Ask-Longevity-Defined/m-p/1137148

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That should be called Longevity Re-Defined @jonsie. What a poor show from O2....Take away Tu...then take away the only two useful features of O2 Ask....in such a short time

[Glory1]

I'd say unbelievable @Cleoriff, @jonsie but with O2 lately it's becoming all too believable. Poor show is putting it mildly.

[jonsie]

Penty of time to edit this before he 8/8th....although by then O2 Ask may be withdrawn altogether.I just find the app pointless now.

[Cleoriff]

Oh let's face it.

This App was never officially announced, we just heard about it via someone posting. It doesn't even appear in the section under apps on the top screen forum header.

I always thought that was weird and now I know why.

It was always going to be a temporary fix intended to placate the 1000's of customers who used and lost Tu...

So once they thought we had accepted it, O2 then pull this one. Good job O2. Looking after your customers?

I don't think so!!

[Anonymous]

Whatever will they get rid of next

[Glory1]

Ummm.......that's not a question I would ask (pardon the pun) @Anonymous. It may give them ideas 🤨

[tb1uk]

hi. last night i got the android oreo update for my galaxy A5 (2017) it has installed wifi calling. open the dialer, tap the 3 dots on the top right, scroll down and turn on wifi calling (you have to have it turned on on your account)

hope this helps

[pgn]

Received Tuesday 26-Feb-2019:

An important update about O2 Ask.
From 28 March the app will no longer be available.
However, you can still manage your account, check your usage and more with the My O2 app.
Find out more: http://v.o2.co.uk/c5U5l8s8

[Anonymous]

We knew this a few days ago. Admin put out a thread about it plus I’ve had the text & email

[jonsie]

Ive had the text and yet another O2 disaster is consigned to history.

I have always advocated that once they removed wifi calling and texts, that it was just a mini My O2.