O2 Added damage cover to my bill without my consent

[Calvie]

The O2 damage cover insurance was added to my bill this month, even though i don't want it nor will continue to want it. I never added this option to my contract when i started it years ago and would love to know why this has suddenly been added to my monthly bill without my knowledge and consent, especially with no way to cancel it through the MyO2 app?

[Bambino · Accepted solution]

@Calvie We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)