Number port not happened.

[MA-2021]

On Sunday afternoon I requested the transfer of my old number from GiffGaff in replacement for the number on my new phone I bought from you last week on a pay monthly contract.  I thought this would be happening today but nothing has happened. How can I check this instruction has been received and when will my number  be transferred?

[gmarkj]

It might be worth filling out the keep my number form in the guide below @MA-2021 to make sure it goes through.

You should get a text confirming the day the number move will go through.

Guide: Migration & porting into O2  

[MA-2021]

Thanks but that was the form I completed on Sunday. Have completed it again. I take it that the phone number to go in the box on the first page is the new O2 number supplied with the phone which I want to change? It's not exactly clear on the screen which one they are asking for.

[gmarkj]

I think the number you enter is the one you want to keep @MA-2021 , but not 100% so I'll call in an expert.

@MI5 - is the number you enter on the form the one you want to keep from the old provider or the new one you want to get rid of?

[MI5 · Accepted solution]

The number on the first page is just for contact purposes so you can put in any number you want.