Not receiving texts from EE numbers

[Rich1989]

Hello, over the past week or so I’ve not been able to receive texts from any EE numbers, only noticed when my parents messages weren’t coming through, my partner is on o2 with the same phone as myself (iphone 13 pro max) and she received texts from them without issue. I’ve tried a network reset on both mine and my parents phones and still no luck. Neither of them are blocked either. Is there any help anyone can offer

[madasaf1sh]

@Rich1989 

Have your parents spoken to EE at all?

Have a look at the guide below

Guide: Text Message Tips (not sent or received) 

If not then If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Rich1989]

Hey thanks for the guide, tried all that and still no luck and they have tried on twitter but no response think they are calling them tomorrow.