Solved: Not always receiving voicemail notification texts

Anonymous · ‎17-08-2017

Hello,

Yesterday someone left me a voicemail at lunchtime but I didn't receive a text notification.

Then in the evening (8 or 9 hours later) someone left me another voicemail and I received a text. It was only when I called 901 that I realised I had a 2nd voicemail to listen to.

This isn't the first time this has happened. Really annoying! I'm guessing this is a bug in the system?

ps - I'm using an old Nokia 6300 with a SIM only deal (not sure if this makes any difference).

MI5 · ‎17-08-2017

It happens to me too occasionally on my EE work phone so it's not unique to O2.
Like you say, it's probably just a glitch in the system.
You could call customer services and ask them to reset your mailbox to see if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-08-2017

It happens to me too occasionally on my EE work phone so it's not unique to O2.
Like you say, it's probably just a glitch in the system.
You could call customer services and ask them to reset your mailbox to see if that helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2017

There are definately problems.... now I am getting texts telling me that I've got voice mail when I haven't got any!

MI5 · ‎22-08-2017

Definitely get your mailbox reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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