Solved: No order confirmation for SIM only?

Anonymous · ‎10-09-2015

Hi everyone

I ordered a Pay Monthly SIM about an hour ago, everything seemed to go through fine but I haven't received any order confirmation. I've checked my spam folder too. Is this to be expected? I didn't write down the order number, expecting it to appear in an immediate email... There's nothing in My O2 either.

Thanks

Ian

MI5 · ‎10-09-2015

Should get the email straightaway to be honest regardless of your My O2 not updating.
You need to call CS and check it's gone through OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-09-2015

Give it an hour or so then call cs if nothing shows up anywhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2015

@Anonymous wrote:
Hi everyone
I ordered a Pay Monthly SIM about an hour ago, everything seemed to go through fine but I haven't received any order confirmation. I've checked my spam folder too. Is this to be expected? I didn't write down the order number, expecting it to appear in an immediate email... There's nothing in My O2 either.
Thanks
Ian

Have you looked in my orders on your myo2? It should show up in there the information that you've recently ordered a sim

Anonymous · ‎10-09-2015

No there's nothing there in My O2 unfortunately.

Cleoriff · ‎10-09-2015

I would let the website update itself after midnight before I got worried to be honest. Check again tomorrow morning.. @Anonymous

Veritas Numquam Perit

Anonymous · ‎10-09-2015

Will do thanks. Was just a bit concerned I had no notification 🙂
Ian

MI5 · ‎10-09-2015

Should get the email straightaway to be honest regardless of your My O2 not updating.
You need to call CS and check it's gone through OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-09-2015

I advised to wait till tomorrow purely because we have heard this happening to others recently with O2 systems glitching all over the place...... Anyway, I doubt they will get CS at this time ..:smileysad:

Veritas Numquam Perit

Anonymous · ‎10-09-2015

I rang CS, got through in about 30 seconds despite the recorded message warning it could be over 15 minutes and the very friendly chap assured me it had all gone through fine. Very impressed with my first experience of O2 customer service!
Ian

Cleoriff · ‎10-09-2015

@Anonymous wrote:
I rang CS, got through in about 30 seconds despite the recorded message warning it could be over 15 minutes and the very friendly chap assured me it had all gone through fine. Very impressed with my first experience of O2 customer service!
Ian

Brilliant news....so no need to panic...it should be showing in My O2 tomorrow.

Veritas Numquam Perit

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