No mobile signal

[Sallie2]

Recently moved to new address and I cant receive or make calls from my mobile or send or receive text messages. All I hv is wifi . Can anyone help.

[Bambino · Accepted solution]

@Sallie2  Check your coverage here: https://status.o2.co.uk/

Also see these links: https://community.o2.co.uk/t5/How-to-Guides/Do-you-have-poor-coverage-signal-Indoors-This-may-help-E...

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

https://community.o2.co.uk/t5/How-to-Guides/Self-help-guide-Is-the-network-down-for-me-or-everyone/b...

https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/ba-p/1179723

[MI5]

@Sallie2 some phones support WiFi calling on O2.

Check this link to see if your phone is supported and how to activate it https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[EmilieT]

Good morning @Sallie2 , did you get a chance to look through all the suggestions above? Let us know if either of them help with this, and whether you need any further help at all

[Sallie2]

Yes i did and thank you , o2 said the mast is being mended and it should take 5days, thou i havent had a mobile signal since last November 2018. 

[EmilieT]

Thanks for the update @Sallie2 , it's good to hear that you found some answers  

[jonsie]

Hope the mast maintenance resolves your problem @Sallie2