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Level 1: Joiner
Posts: 2
Registered: ‎04-06-2016
Accepted Solution

No mobile signal

Recently moved to new address and I cant receive or make calls from my mobile or send or receive text messages. All I hv is wifi . Can anyone help.
Posts: 87,589
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: No mobile signal

@Sallie2 some phones support WiFi calling on O2.

Check this link to see if your phone is supported and how to activate it https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,028
Registered: ‎18-04-2018

Re: No mobile signal

Good morning @Sallie2 , did you get a chance to look through all the suggestions above? Let us know if either of them help with this, and whether you need any further help at all Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎04-06-2016

Re: No mobile signal

Yes i did and thank you , o2 said the mast is being mended and it should take 5days, thou i havent had a mobile signal since last November 2018. 

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Community Manager
Posts: 5,028
Registered: ‎18-04-2018

Re: No mobile signal

[ Edited ]

Thanks for the update @Sallie2 , it's good to hear that you found some answers slight smile 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 69,799
Topics: 547
Solutions: 3,411
Registered: ‎04-01-2009

Re: No mobile signal

Hope the mast maintenance resolves your problem @Sallie2  slight smile