No confirmation emails sent through and purchase doesn't appear on Recent orders

[Anonymous]

Hello,

I might have ordered Belkin 6000mAh Battery Power Bank (Rose Gold) twice but never received confirmation email for either purchases and cannot find them in my recent orders. Can you please inform me if any or both purchases went through and is it possible to cancel one of them?

Thank you

[Bambino]

@Anonymous This is a customer forum. You will have to contact customer service. http://www.o2.co.uk/contactus

[Anonymous]

What do you mean this is a customer forum? Am I not a customer? I would try to contact them if only the Live Chat worked...

[jonsie · Accepted solution]

By 'this is a customer forum' the meaning is that we are all customers here so have no access to your account or orders. Customer service do not monitor this forum so you need to contact them directly.

Contact us

[Anonymous]

Thank you jonsie and bambino. It wasn't clear from the O2 webpage what this forum is all about... it said ask questions and get answers.. well, I'll try to contact them via another channel. 

[jonsie]

We can help with anything technical or system procedure but alas we can't check anything account related. Good luck contacting them. Oh, and check your bank account for debits

[Anonymous]

It's a credit card so it wouldn't appear straight away unfortunately. Thank you!

[jonsie]

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@Anonymous wrote:

It's a credit card so it wouldn't appear straight away unfortunately. Thank you!

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It wouldn't true but you could call your credit card company and they will tell you if there are any authorisations on your account. Mind you, getting through to the card issuer is probably the same waiting time on hold as getting through to O2 at the moment due to the problems with the Note7 and t'other phone!