No Mobile Signal or 3G for the Last Week

[Anonymous]

Please explain to me why there has been no mobile signal or 3G available at my home address - post code CO10 9HB?

[perksie · Accepted solution]

Keep an eye here, it looks like you're getting 4G: http://status.o2.co.uk/

Live results for Long Melford, Suffolk, England, CO10 9HB

• 

  Sorry we're currently working on a phone mast in this area

  You might experience problems making calls, using the internet, or sending/receiving emails.

  Our Network modernisation programme to improve 2G and 3G coverage and roll out 4G has reached this area. It does mean that you may experience intermittent service on your mobile device while our engineers 'do their thing'.

  We’re sorry about that, but we’ll do our best to minimise any impact to your signal.

[Cleoriff]

Have a look at this thread which will include the status check for your area...

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Cleoriff]

This is what it says

[Cleoriff]

Snap @perksie.....:smileywink:

[perksie]

One minute behind, your snap has failed! 

[Cleoriff]

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@perksie wrote:

One minute behind, your snap has failed! 

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That's because I didn't go back and edit my first post...I started a new one.. Obviously took this old duffer the extra minute... 

[perksie]

ROFL 

[Cleoriff]

And I used my 'snipping tool' so you need to be careful....:smileywink:

[Anonymous]

hi @Anonymous, @perksie and @Cleoriff have given you the right inf of the website, there are network improvements being made but I've looked into it further, as usually you don't get total loss of service, and I found there is an unplanned outage on top of the works being carried out, and it started a few days ago. The good news is that they plan to have it fixed in the next few days but can't give you a specific date . Hope this helps