No Internet connection with full 4G

iiDirtyHarry · ‎18-09-2021

Hi,

I have called through to customer support 3 times with around a 30min in queue only for the call to be ended!

My signal over the last 2/3 months has deteriorated into nearly non existent! Full 4g signal means nothing as there is no data being transfered.

I have tried everything.. its not the phone as I have used my sim in a different phone.

I am on the verge of cancelling with O2 and going back on Vodafone..

Please help

Thanks

Joe

gmarkj · ‎20-09-2021

If you can, try dropping from 4G to 3G @iiDirtyHarry

As more people access 4G it slows down, and sometimes 3G can offer a better service.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2