My phone is getting collected tomorrow (16/04/2020) and being replaced due to a broken screen. When I spoke to O2 Insurance earlier they said I would receive an email with instructions of how to package my device. I've still not received this email and have no idea what information I need to send when the courier collected it.
Can anyone help me with what information I need to include/write on the packaging?
The courier will open it anyway to inspect and photograph it and they will have an envelope to put in in for returns.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
