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on 26-03-2019 19:30
Hi all,
I ordered a pair of samsung galaxy buds and it said on the order page that I would recieve a confirmation email with all the details of the order, however I didnt recieve the email and the buds arent coming up on my orders. I did manage to download an order receipt
Is this unusual? What should I do? Im starting to get a bit worried as the money has been taken out my account.
Regards,
Calum
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on 26-03-2019 19:33
@Calum_P Check your spam folder but otherwise give customer services a call to check it went through OK.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-03-2019 19:33
@Calum_P Check your spam folder but otherwise give customer services a call to check it went through OK.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-03-2019 12:54
Hi @Calum_P , and welcome to the forum
Did you get a chance to have a look in your spam folder, or check in with Customer Services around this?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
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on 29-03-2019 11:59
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on 29-03-2019 12:26
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-04-2019 12:44
Just gave the guys a ring there and they've been ready to pick up since the 28th so it's all sorted, apparently I didn't register an email on my account so it was my fault but atleast it's all sorted 😊
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on 03-04-2019 14:52
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on 03-04-2019 14:52
Thanks for the update @Calum_P, good to hear it's sorted!
Once you've received and tried you Galaxy buds, let us know how you like them please
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?

