Solved: No Email Recieved?

Calum_P · ‎26-03-2019

Hi all,

I ordered a pair of samsung galaxy buds and it said on the order page that I would recieve a confirmation email with all the details of the order, however I didnt recieve the email and the buds arent coming up on my orders. I did manage to download an order receipt

Is this unusual? What should I do? Im starting to get a bit worried as the money has been taken out my account.

Regards,

Calum

MI5 · ‎26-03-2019

@Calum_P Check your spam folder but otherwise give customer services a call to check it went through OK.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-03-2019

@Calum_P Check your spam folder but otherwise give customer services a call to check it went through OK.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎28-03-2019

Hi @Calum_P , and welcome to the forum

Did you get a chance to have a look in your spam folder, or check in with Customer Services around this?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Calum_P · ‎29-03-2019

I did check my spam folder and didn't get an email, however I received a text telling me there was no stock and I would receive another text when stock was available. I'm just assuming since it's an accessory there is no order tracking or anything.

MI5 · ‎29-03-2019

You will get tracking details but not until it's dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Calum_P · ‎03-04-2019

UPDATE:

Just gave the guys a ring there and they've been ready to pick up since the 28th so it's all sorted, apparently I didn't register an email on my account so it was my fault but atleast it's all sorted 😊

EmilieT · ‎03-04-2019

Thanks for the update @Calum_P, good to hear it's sorted!

Once you've received and tried you Galaxy buds, let us know how you like them please

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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