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Giles
Level 1: Joiner
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I can’t get through to a customer service agent with paying £46 outstanding on my bill. I can’t get through to the Payments Team because the call fails (tried over 30 times). I can’t contact customer services via web chat because no agents are available. What the hell is going on!

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adamtemp64
Level 66: Unequalled
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Are you ringing from another phone or is your phone bared ?

 

You can pay online through my02 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Are you ringing from another phone or is your phone bared ?

 

You can pay online through my02 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Bambino
Level 84: Resplendent
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@Giles If your phone is barred, as @adamtemp64 has queried, you can call customer service from any phone on 0800 032 1402. You'll just have to keep trying until you get through. We are all customers here and have no access to anyone's account.

 

When you eventually get this sorted you might want to consider setting up a Direct Debit to avoid problems like this in the future.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @Giles, how are you getting on with this since yesterday? There are some suggestions above as to what you can do, but it might be helpful if you could tell us a bit more about your situation as well slight_smile

 

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