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Level 1: Joiner
Posts: 1
Registered: ‎29-07-2019
Accepted Solution

Nightmare with O2 Hotspot!!

I keep being knocked off the local O2 wifi hotspot with no idea why.
Total nightmare.
Not anywhere close to 10gb.
Using lenovo laptop...win 8.1 (no comments please)
Separate dongle with antenna.
Signal is good, not great but good.

As soon as I turn my back for a second, whoosh, nets down, but still connected to the hotspot.

Tried to contact O2 but online chat is down.
Cant get into  my O2, because I cant remember the password.... get the link, to reset the password and click the email link only to be told..
We are unable to proceed with your request.
WTH is going on guys???

35mins so far and only managed to get to here by creating a new account.

so..nothing wrong with my hardware or software I know that for certain as I've taken the laptop to other coffee shops and its connected up sweet as a nut.
It seems its this on wifi hotspot.

Posts: 88,112
Topics: 532
Solutions: 11,335
Registered: ‎04-04-2012

Re: Nightmare with O2 Hotspot!!

@TheViking 

Hotspots are managed by the venue.

Have you asked them about the issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 3: Thinker
Posts: 107
Registered: ‎18-12-2018

Re: Nightmare with O2 Hotspot!!

I the o2 WiFi Hotspot is runed by the coffee shop your in.