Nhs worker - How long will my transfer number take from my old phone ?

[Deb8]

I’ve filled in my 02 form and submitted it . How long does the process take . My o2 account is still Showing the number you issued , So I still have my old sim in my new phone . Don’t want to get two bills - one from old provider Vodafone and one from you . Appreciate speedy response - I am an Nhs worker

[Cleoriff]

Hi @Deb8 

This isn't O2 it's a community forum. Number transfers are taking a lot longer than normal.

You can contact O2 via the numbers in this link (which includes Skype_

Guide: Coronavirus Community Help and Support 

[jonsie]

Once the Voda sim loses signal the process has started

Try resubmitting the form if it hasn't

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number