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KMaddisom90 · ‎22-05-2018

Hello,

I ordered a new upgrade yesterday afternoon and received an email last night to say it had been dispatched for next-day delivery by DPD. My tracking information has been stuck on "parcel is on its way to your local depot" all day and I'm starting to think its not going to arrive today. Does anyone know the latest time that DPD deliver?

Cheers!

MI5 · ‎22-05-2018

Help on tracking your order here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

KMaddisom90 · ‎22-05-2018

Nevermind. Apparently O2 didn't actually dispatch the phone until this morning so that's why it's late

Anonymous · ‎22-05-2018

@KMaddisom90 they always send the dispatch email the night before delivery

KMaddisom90 · ‎22-05-2018

According to DPD it was only handed over to them today, which means it won't be at my local depot for delivery until tomorrow.

MI5 · ‎22-05-2018

Help on tracking your order here http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-05-2018

Bit of a bummer, hope you haven't waited in all day or taken a day off work.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎25-05-2018

Hi @KMaddisom90, let us know if you've received your phone now and how you like it Which device did you go for?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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Chazzer · ‎10-04-2022

I got my email sent on Saturday saying it's been despatched do you think it come tomorrow or Tuesday

pgn · ‎10-04-2022

Info on shipping and tracking here, @Chazzer: https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order#qs

Links to O2 Social Media Team here

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