New sim hasn't arrived after nearly 2 weeks

[Prior22]

Ordered a black friday deal sim only contract and still not received the sim card in the post, no email update, no text update no nothing. Is this because of royal mail strikes or has it not even been dispatched 

[Enlli · Accepted solution]

The strikes have certainly had an effect but 2 weeks seems excessive

You need to contact O2

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or ring sales in the morning

you can call them on 0800 081 0255

[MI5]

@Prior22 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

[Lor25_]

I am exactly the same! Meanwhile they charge you straight away. Why they use rubbish Royal Mail and not someone reliable like DHL is beyond me.